Søvn Online Store
Policies
Return Policy
Your complete satisfaction is our primary goal. We want you to be fully satisfied with every item you purchase from Søvn European Sleep Systems. If you are not satisfied with an item that you have purchased, you may return the item to Søvn European Sleep Systems within 7 days of delivery to you.
Pillows are extremely personal items and such are not returnable for a full refund. A 15% restocking fee will be assessed on refund. In addition, the customer is responsible for costs of shipping to the Søvn store.
Original shipping and delivery costs are non-refundable. The item must be returned in like-new condition, with all paperwork, parts, and accessories to ensure full credit.
Credit will be applied when product is received and proof can be verified by Søvn European Sleep Systems. Please allow 7 days from the date from the date product is received by Søvn.
Damaged or Defective Items
If an item you receive is damaged or defective you can return the item to the Søvn store or return it by mail for a replacement. Please call (214) 257-7910 or contact us for instructions.